Politique de remboursement

At Cool Embrace, customer satisfaction is our top priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our Return and Refund Policy is designed to make the process simple and transparent.

You may request a return within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging. Products that show signs of use, damage, or missing parts that are not due to our error may not qualify for a refund.

To start a return, please contact our support team at annleeh77@gmail.com with your order number and the reason for the return. Once your request is approved, we will provide instructions on how and where to send your item.

After we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Please note that shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Cool Embrace values transparency, trust, and customer care. If you have any questions about our returns, refunds, or exchanges, feel free to contact us anytime.