Politique d’expédition

At Cool Embrace, we aim to provide a smooth and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered after you place an order with us.

Once your order is successfully placed, it will typically be processed within 1–3 business days. Processing includes order verification, quality checks, and packaging. After processing, your order will be shipped using trusted shipping carriers to ensure safe and timely delivery.

Estimated shipping times usually range from 7–15 business days, depending on your location and shipping conditions. Please note that shipping times may vary during holidays, high-demand seasons, or due to unexpected courier delays.

After your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the delivery status of your package.

Customers are responsible for ensuring that the shipping address provided during checkout is accurate and complete. Cool Embrace is not responsible for delays or lost packages caused by incorrect or incomplete address information.

In some cases, customs fees, duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

If you have any questions regarding your order or our shipping policy, please contact us at annleeh77@gmail.com We are always happy to assist you.